One of the Top 4 QSRs Globally Modernizes Test Management with QMetry

Our client is a leading fast-food corporation listed among Fortune 500 companies. They have a global footprint with over 50,000 restaurants in 150 countries. They have been recognized twice in the last 5 years for their sustainable business practices.

While the client has multiple quick-service restaurant brands under its umbrella, one of the major brands from the portfolio was looking for alternatives to modernize their QA tool ecosystem to solve issues such as lack of visibility into different test assets, maintaining multiple tools for testing, lack of automation and agile testing methods to accelerate digital transformation, especially due to the COVID-19 pandemic.

As the client recognized these problems with their existing test management tool, they began to look for alternatives. With QMetry Test Management, they found the resolution of many of these issues.

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The
Challenge

The client had been using Zephyr Enterprise for test management needs. However, teams were facing challenges in terms of usability and product support that triggered the need to switch. Some of the challenges they were facing with existing tool were:

Poor visibility into test progress

Lack of integration with automation tools

Maintaining multiple applications and automation tools for diverse businesses

Unstable Jira integration and data synchronization with other external systems

No technical support from Zephyr’s team

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h

Our
Approach

The client decided to replace the existing test management tool with QMetry. They gradually expanded their usage by providing access to QMetry Test Management to additional teams. Moreover, QMetry offered practical and functional solutions to all the obstacles hindering test management with Zephyr Enterprise.

The client is enjoying greater visibility and accuracy throughout the testing process with QMetry. They are improving their test coverage, saving testers’ time and efforts, and increasing ROI both quantitatively and qualitatively.

Some of the features they particularly like in QMetry are :

Exploratory testing: The client can save time and resources with exploratory testing. They can automatically record all actions and log defects with a single mouse-click. This increases test coverage by converting actions into modular code which can be used for generating automated Regression Tests.

Reporting: The client is utilizing QMetry's advanced reporting capabilities by sharing dashboards and custom widgets to gain actionable insights. QMetry offers 140+ customizable built-in reports such as Coverage Analytics, Test Run reports, and Traceability reports along with advanced SQL based reports.

Migration Utility: The client used the migration utility. It made the migration process seamless. The migration utility helped them to migrate all their test assets without compromising the data integrity.

Integration with automation and DevOps tools: The client can easily integrate with many test automation frameworks with QMetry Test Management tool. They were able to integrate with DevOps CI/CD tools such as Jenkins, Bamboo, and Maven and also leverage 150+ Open APIs.

Engagement
Benefits

QMetry Test Management provides seamless Jira integration that ensures complete visibility into QA activities across the board.

QMetry has improved collaboration and communication throughout the testing process for the client’s geographically distributed teams.

The client can plan all functional and non-functional testing under one system.

The client can plan all functional and non-functional testing under one system.

With QMetry, the client gets actionable insights with system reports and advanced dashboards

“ We were looking to replace Zephyr Enterprise with modern test management tool to support our digital transformation process. QMetry's sales and support team were great with their responsiveness and agility. QMetry has brought in better visibility across test projects, enabled continuous testing. QMetry has definitely helped us in our digital transformation adoption and fits perfectly in our agile practice.“

Senior Manager Quality Engineering

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