Junior Technical Product Support Engineer 2 Positions
The QMetry brand provides a combination of tools, methodologies, practices, frameworks and best practices that allow agile teams to build, manage and deploy high quality software faster, with confidence. From the first product launch to the latest version releases and test management tools, we have always traveled the path of continuous innovation and have enabled companies to achieve their digital transformation goals in the Agile and DevOps ecosystem. It is trusted by 600+ customers globally across Finance, Healthcare, ODMs, Hospitality, Retail, and High-tech verticals.
We are seeking a Technical Product Support Engineer with a minimum of 0-1 years of experience, ready to work in evening/night shift based on need and support multiple products. Should be able to meet below needs. This position is based out of our Ahmedabad location.
- Find technical solutions on issues or queries related to unknown or new scenarios.
- Meet set SLAs.
- Manage relationships with clients.
- Work with cross-functional teams as and when required.
- Keep up-to-date with all QMetry products and its enhancements
- Maintain excellent customer satisfaction level
- Other duties as assigned
- Proficient with relational databases (SQL Queries).
- Excellent knowledge on basic RDBMS concepts.
- Sound Knowledge in either Windows Operating Systems or Linux/Unix.
- Good verbal and written communication, interpersonal, presentation skills, customer service, and troubleshooting skills are required for this position.
- Organizational skills, high-level troubleshooting and to work independently and efficiently to meet deadlines.
- Able to promptly answer support related email and phone calls.
- Self motivated, detail-oriented and organized.
- Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
- Sound knowledge in database skills.
- Prior technical support experience shall be an advantage.
- Prompt, responsive, responsible and friendly approach to customer situations
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